Delivery and Returns Policy
At Pro Agility Dog, we take pride in providing quality products and excellent service. As a small business, we put care into every order. Below, you’ll find details about our delivery and return processes.
Delivery
Our Promise
We carefully package every order and ensure it undergoes quality control before shipping. While we do our best to protect your package, please note that it is dispatched to you at your own risk. We reserve the right to change our courier partner at any time without prior notice.
Important: Full payment is required before goods are shipped. Ownership of the goods remains with Pro Agility Dog until payment has been received in full.
Order Dispatch
- Processing Time: Subject to stock availability, your order will generally be dispatched within 2–3 business days of payment receipt (excluding weekends and holidays).
- For Pro-Click orders customized to your colour choice, please allow an additional 7 business days for processing.
- Busy Periods: As a small business, there are times when we experience high demand, which may result in slightly longer shipping times. We appreciate your patience and understanding during these periods.
- Courier Tracking: Once shipped, you will receive a shipping confirmation email containing your tracking number. You can also find tracking details in your account.
Delivery Time
While we aim to process and ship orders promptly, delivery times may vary depending on external factors such as courier delays. Please note:
- Orders placed after 13:00 on Fridays or during weekends will begin processing the following Monday.
- Our office hours are Monday to Friday, 10:00–18:00.
Multiple Item Orders
We recommend grouping all your items in a single order to avoid separate shipping charges. Unfortunately, we are unable to combine two orders placed separately.
Free Shipping
While we strive to offer free shipping where possible, certain products may not be eligible due to shipping costs. Details regarding shipping eligibility are noted in the product descriptions.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:
Return Conditions
- Eligibility for Returns:
- Items must be returned undamaged, unused, and in their original condition, including all packaging and tags.
- Returns must be initiated within 14 days of receiving your order.
- How to Return:
- Contact us to initiate a return.
- Pack the item securely to prevent damage during transit. Customers are responsible for all return shipping costs.
Refund Process
- If the returned item meets all the conditions, a full refund will be processed to your original payment method within 20 business days.
- Items that are damaged, show signs of use, or do not meet return conditions may only qualify for a partial refund or may be ineligible for a refund.
Thank you for supporting Pro Agility Dog! As a small business, we value every customer and appreciate your trust in us. If you have any further questions about delivery or returns, feel free to reach out to us.